You are allowed, at any time, to withdraw cash funds from your account, even with an active deposit match bonus. This means that if you deposit, receive a bonus, and win, you will be able to withdraw your deposit + winnings. Withdrawing cash funds will, however, forfeit your remaining bonus balance if the wagering requirement is not complete.
If you have unfortunately lost your deposit and are playing exclusively with bonus funds, these remaining bonus funds will not be withdrawable until the wagering requirements of the bonus are met, at which point bonus funds will become your cash, and can be withdrawn.
Should you require any further assistance then please contact us via either of the below methods:
Live Chat: click on the 'live chat' button located in the bottom-right corner of this window*
Email: submit a request here
(*if the live chat button is not displaying in the bottom-right corner of this window then please click here)