Declined deposit attempts

What to do if the problem persists

If you find that your deposit attempts are continuously being declined, we would recommend that you contact our 24/7 Live Chat service in the first instance via either of the below methods:

Live Chat: click on the 'live chat' button located in the bottom-right corner of this window*

Email: submit a request here

(*if the live chat button is not displaying in the bottom-right corner of this window then please click here)


Use your own payment method

You can only deposit using a payment method that is registered in your own name. Attempting to use someone else's payment method will see any attempts declined.


Verified by Visa

Please note that Verified by Visa is an additional layer of security that helps protect legitimate cardholders from unauthorised use of their bankcard. This is a scheme set up by Visa, though your bank will implement the scheme on behalf of Visa. If you have any questions relating to this scheme, please contact your card issuer directly.

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