What to do if you experience any technical issues

If you encounter any technical issues, then we would advise that you do the following:

  • Make sure that you have the latest version of your browser/app downloaded
  • Check your internet connection and make sure it is stable and secure
  • Delete the cache and cookies on your browser (if you are playing on browser)
  • Re-install the app if you have continued problems (if you are playing on app)

If technical issues still persist after trying the above, please do not hesitate to contact our 24/7 Customer Support Team via either of the below methods:

Live Chat: click on the 'live chat' button located in the bottom-right corner of this window*

Email: submit a request here

(*if the live chat button is not displaying in the bottom-right corner of this window then please click here)


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